Refund Policy
Our policies regarding subscription cancellations, refunds, and changes to your Tourmoo plan.
Last updated: May 9, 2025
Contents
Introduction
This Refund Policy outlines the terms and conditions for cancellations, refunds, and modifications to your Tourmoo subscription. As a SaaS platform for travel businesses, we aim to provide fair and transparent policies while ensuring the sustainability of our services.
Subscription Plans
Tourmoo offers several subscription plans to suit the needs of your tour business. Start with a 7-day free trial to explore all the features!
Free Trial
Experience all features for 7 days, free of charge.
Monthly Plan
Pay month-to-month with no long-term commitment.
Yearly Plan
Get a discount for paying annually.
Cancellation Policy
You may cancel your subscription at any time through your account dashboard or by contacting our customer support team. The following conditions apply:
- ✓Monthly subscriptions: Your subscription will remain active until the end of the current billing period, after which it will not renew.
- ✓Annual subscriptions: Your subscription will remain active until the end of the current annual billing period, after which it will not renew.
- ✓Cancellation does not result in a refund for the unused portion of your current billing period unless otherwise specified in this policy.
- ✓Upon cancellation, you will retain access to the platform until the end of your paid period.
- ✓After your subscription ends, your account will be downgraded to a limited free tier or deactivated according to your preference.
Refund Eligibility
Refunds may be issued under the following circumstances:
| Circumstance | Monthly Plans | Annual Plans |
|---|---|---|
| New subscription (trial period) | Full refund within 14 days | Full refund within 30 days |
| Service unavailability | Prorated refund for affected period | Prorated refund for affected period |
| Billing error | Full refund of overcharged amount | Full refund of overcharged amount |
| Standard cancellation | No refund | Partial refund possible* |
* For annual plans cancelled mid-term, we may offer a partial refund at our discretion, minus a cancellation fee and prorated for the time used.
Plan Changes
You can upgrade or downgrade your subscription plan at any time through your account dashboard:
Upgrades
- When upgrading, the new plan will take effect immediately.
- You will be charged the prorated difference between your current plan and the new plan for the remainder of the billing cycle.
- Your next billing date remains unchanged.
Downgrades
- When downgrading, the new plan will take effect at the start of your next billing cycle.
- You will continue to have access to your current plan's features until the end of the current billing period.
- No partial refunds are issued for downgrades in the middle of a billing cycle.
Payment Issues
If we are unable to process your payment for your subscription:
- !We will attempt to process your payment up to three (3) times.
- !You will receive email notifications about failed payment attempts.
- !If payment fails after multiple attempts, your account may be downgraded or access restricted.
- !A grace period of 7 days will be provided to update your payment information before any service interruption.
- !Once payment issues are resolved, full service will be restored immediately.
Exceptional Circumstances
Force Majeure
In cases of force majeure (natural disasters, pandemics, etc.) that affect our ability to provide services:
- We will make reasonable efforts to maintain service continuity.
- If service is significantly disrupted, we may offer credits or extended subscription periods.
- Refunds will be considered on a case-by-case basis depending on the severity and duration of the disruption.
Business Closure
If your travel business ceases operations:
- Annual subscriptions may be eligible for a partial refund at our discretion.
- Documentation of business closure may be required for refund consideration.
- Refund requests must be submitted within 30 days of business closure.
Refund Process
To request a refund:
Contact our support team directly via the contact section to initiate the refund process.
Our team will review your request within 5 business days.
If approved, refunds will be processed to your original payment method within 10 business days.
Disputes and Exceptions
If you believe a refund has been incorrectly denied or calculated:
- Contact our billing support team within 30 days of the refund decision.
- Provide all relevant account details and explain the reason for your dispute.
- Include any supporting documentation that may help your case.
- We will review your dispute and respond within 5 business days.
Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Address: Pokhara 20, Bhalam, 33700, Kaski, Nepal
Company Profile Information
- Company: Bingo Labs Pvt. Ltd
- Address: Pokhara 20, Bhalam, 33700, Kaski, Nepal
- Company Email: [email protected]
- Company Phone: +977-9864432137
- Registered On: 2024 AD
- PAN (Tax ID): 621181650
- Registration Number: 340725/80/81