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Community Guidelines

Standards and expectations for our platform clients, including interactions and content guidelines.

Last updated: May 9, 2025

Contents

Our Community Values

At Tourmoo, we believe in creating a respectful, inclusive, and helpful community of travel businesses. Our platform brings together travel agencies, tour operators, accommodation providers, and other travel professionals from around the world. These guidelines help ensure that everyone has a positive experience when using our services.

General Principles

All members of the Tourmoo community are expected to:

Be respectful

Treat other platform users with dignity and courtesy, regardless of their background, culture, or beliefs.

Be honest

Provide truthful information in your profile, listings, and communications.

Be helpful

Share constructive feedback and useful information that helps other travel businesses.

Be inclusive

Embrace diversity and avoid discriminatory language or behavior.

Be responsible

Follow local laws and regulations in your business operations and respect the platform's terms of service.

Platform Usage Guidelines

When using the Tourmoo platform to build and manage your travel booking website:

  • 1
    Respect system resources: Avoid actions that could overload our servers or disrupt service for other users.
  • 2
    Protect your credentials: Keep your login information secure and don't share access with unauthorized parties.
  • 3
    Use APIs responsibly: Follow rate limits and best practices when using our APIs.
  • 4
    Report bugs appropriately: If you discover platform issues, report them through proper channels rather than exploiting them.
  • 5
    Respect data limits: Stay within your plan's allocated storage, bandwidth, and processing limits.

Prohibited Platform Activities

The following activities are strictly prohibited:

  • Using the platform for any illegal purpose
  • Attempting to gain unauthorized access to other users' accounts or data
  • Introducing malware, viruses, or other harmful code
  • Scraping or harvesting data from the platform outside of approved APIs
  • Reselling platform access without authorization
  • Creating multiple accounts to circumvent limitations or suspensions
  • Using the platform to send spam or unsolicited communications

Content Guidelines

The content you create and publish through our platform must adhere to these guidelines:

  • ✓
    All content must comply with applicable laws and regulations in your jurisdiction and the jurisdictions where your customers are located.
  • ✓
    Travel offerings must be accurately described without misleading information.
  • ✓
    Images and media must be properly licensed or owned by you.
  • ✓
    Pricing information must be transparent and include all mandatory fees.
  • ✓
    Terms and conditions for bookings must be clearly communicated to end users.
  • ✓
    Content must not promote discrimination, hate speech, or harmful activities.

Marketplace Guidelines

When offering templates, plugins, or services in the Tourmoo marketplace:

  • Only submit items that you have created or have the rights to distribute.
  • Provide accurate descriptions of your offerings, including functionality and limitations.
  • Respond promptly to customer inquiries and support requests.
  • Maintain and update your offerings to ensure compatibility with platform updates.
  • Price your offerings fairly and transparently.

Support Forum Guidelines

When participating in our community support forums:

Search before posting to avoid duplicate questions

Use descriptive titles that summarize your issue

Provide relevant details to help others understand your question

Format code snippets properly for readability

Be patient and courteous when waiting for responses

Mark solutions when your issue is resolved to help others

Reporting Violations

If you encounter content or behavior that violates these guidelines, please report it to us. We review all reports and take appropriate action, which may include:

  • Removing the violating content
  • Issuing warnings to the user
  • Temporarily suspending account privileges
  • Permanently terminating accounts for serious or repeated violations
  • Reporting illegal activities to appropriate authorities

Changes to These Guidelines

We may update these guidelines from time to time to reflect new features, community needs, or legal requirements. We will notify users of significant changes through our website, email, or platform notifications.

Contact Us

If you have questions about these guidelines or need to report a violation, please contact us at:

Email: [email protected]