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Privacy Policy

How we collect, use, and protect your personal information when using our travel booking SaaS platform.

Last updated: May 9, 2025

Contents

Introduction

Welcome to Tourmoo. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our SaaS platform and tell you about your privacy rights and how the law protects you. Tourmoo provides a software-as-a-service platform that enables travel businesses ("Clients") to create and manage their own travel booking websites for their end customers ("End Users").

The Data We Collect

We collect several different types of information from our Clients for various purposes to provide and improve our service:

Client Account Data

Includes business name, contact person name, email address, phone number, billing address, and account credentials.

Billing Information

Includes payment method details, transaction history, invoicing information, and subscription details.

Platform Usage Data

Includes information about how you use our platform, feature usage, login activity, and system metrics.

Client Website Configuration

Includes settings, preferences, customizations, and content you create within your travel booking website.

Technical Data

Includes IP address, browser type and version, time zone setting, operating system, and device information.

Marketing Preferences

Includes your preferences in receiving marketing communications from us and our third parties.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • ✓
    To set up and manage your Client account
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    To provide and maintain our SaaS platform
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    To process and complete transactions, and send related information including confirmation and invoices
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    To provide customer support and respond to your requests or inquiries
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    To improve our platform and develop new features
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    To send administrative information, such as updates to our terms, conditions, and policies
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    To monitor platform usage and ensure compliance with our terms
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    To detect, prevent, and address technical issues and security threats
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    To provide personalized recommendations and suggestions about our services
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    To communicate with you about new features, offers, and promotions (with your consent where required)

Client End-User Data

As a SaaS provider, we process End-User data on behalf of our Clients. This section explains our role and responsibilities regarding this data:

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    We act as a data processor for any End-User data collected through your travel booking website
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    You (the Client) remain the data controller for your End-User data and are responsible for obtaining all necessary consents and providing appropriate privacy notices
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    We will only process End-User data in accordance with your instructions and as necessary to provide our services
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    We do not own, control, or direct the use of End-User data, and will only access it as reasonably necessary to provide our services
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    You are responsible for ensuring that your collection and use of End-User data complies with all applicable laws and regulations
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    Upon termination of your subscription, we will return or delete End-User data in accordance with our Data Processing Agreement

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

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    Service providers who perform services on our behalf, such as cloud hosting, payment processing, and customer support
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    Professional advisers including lawyers, auditors, and insurers
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    Regulatory authorities, law enforcement agencies, and other governmental bodies when required by law
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    Business partners who provide services integrated with our platform, but only with your consent
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    Potential buyers or investors in the event of a business transaction like a merger, acquisition, or asset sale

International Transfers

As a global SaaS provider, we may transfer your data internationally. We ensure a similar degree of protection is afforded to your data by ensuring at least one of the following safeguards is implemented:

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    We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data
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    Where we use certain service providers, we may use specific contracts approved for use which give personal data the same protection it has in your country
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    Where applicable, we rely on EU Standard Contractual Clauses, UK International Data Transfer Agreements, or similar mechanisms to facilitate international transfers

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Address: Pokhara 20, Bhalam, 33700, Kaski, Nepal

Company Profile Information

  • Company: Bingo Labs Pvt. Ltd
  • Address: Pokhara 20, Bhalam, 33700, Kaski, Nepal
  • Company Email: [email protected]
  • Company Phone: +977-9864432137
  • Registered On: 2024 AD
  • PAN (Tax ID): 621181650
  • Registration Number: 340725/80/81